At Elan Moodz, we are dedicated to ensuring that your order reaches you safely and in perfect condition. Our shipping process is designed to be simple, reliable, and customer-focused.
Order Processing
-
All orders are processed within 1–2 business days after confirmation.
-
You will receive a confirmation email once your order has been placed successfully.
Shipping Confirmation
-
Once your order has been shipped, you will receive an email notification with the shipment details.
-
Tracking details will be provided (where applicable) so you can monitor the progress of your delivery.
Shipping Charges
-
Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your order.
-
In some cases, promotional offers may provide free or discounted shipping.
Damaged or Lost Packages
-
If your order arrives damaged, please contact us immediately at [email protected] within 48 hours of receiving the package.
-
For lost packages, we will work with our shipping partners to resolve the issue promptly.
International Shipping
-
As Elan Moodz operates worldwide, international orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer.